GB-Edinburgh: Website Support

Complete

Buyers

Value

£50,000

Classifications

  • Software support services

Tags

  • tender

Submission Deadline

11 months ago

Published

11 months ago

Description

The Northern Lighthouse Board (NLB) has a corporate and e-commerce website.  Both sites are built in the WordPress environment. 
      
      •NLB main site (https://www.nlb.org.uk/)
      •NLB shop (https://www.nlb.org.uk/shop/)
      
      The objective of this project is to put in place a support and development contract with an established company with proven expertise in the WordPress web and e-commerce arena.  This contract is for a period of 4 years.
      
      The websites are managed by NLB staff who upload content to the sites and process orders on the online shop. Both sites are public facing.
      
      Data Security - is an important part of this contract and Suppliers must hold either Cyber Essentials, Cyber Essentials Plus or ISO27001 certification, to be considered for this quotation.
      
      The selected company will enter into an agreed contract to deliver technical support during 24/7/365 of the NLB website and shop.  The contract will include the following requirements.
      
      •Review the existing WordPress NLB website and e-commerce shop and provide a recommendation report
      •Quarterly health checks
      •Updates as required
      •Upgrades as required
      •Development work as and when required.  Based on a 7 hours day rate (for example, creating a new 
              area/page from supplied graphics)
      •Training as and when required.  Based on a 7 hours day rate
      
      A service level agreement will be required to be provided by the Supplier, this must include availability times, response times and policy on resolution times, as part of the agreement NLB are looking for a response time of 4 hours, for critical response.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

FSCS501 Infor & Professional Advantage Support and Maintenance

Provision of support, maintenance and consultancy services for the following FSCS Finance applications: i.Support and maintenance for FSCS’ Azure cloud instances of SunSystems, iPOS and associated applications based on current service model ii.SunSystems and iPOS system upgrades to include any associated training where appropriate.

Financial Services Compensation Scheme

Financial Services Compensation Scheme

Published 1 week ago
Open

Synergy Business Process Services

The Authority is seeking to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users. The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy. The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs). • Ministry of Justice (MoJ); • Department for Work and Pensions (DWP); • Department for the Environment, Food and Rural Affairs (DEFRA); and • Home Office (HO). DWP are currently the lead contracting authority for The Synergy Programme. The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs. The Synergy Programme, together with the successful suppliers will further develop a new Common Operating Model (COM) and introduce a new user-centric service including common data standards. The COM design will continually evolve throughout the delivery of the Programme. As a result, benefits will also continue to evolve over time. This will help identify additional benefits for the Programme and provide more robust data and narrative to justify the current benefits profile. The Synergy Programme will achieve its objectives for transformation of the back office services through investing in the development of a COM to drive a high level of convergence, the introduction of a high-performing, user-centric Future Shared Services Organisation (FSSO), development of standardised processes and introduction of common data standards. The COVID pandemic, and the challenging fiscal environment that has followed as a result, has heightened the drive and need for more effective and efficient delivery by all Government Departments. Key to this ambition will be the ability to capture, manage and improve the quality of Finance and HR data to enable better informed decisions. The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services. Greening government: ICT and digital services strategy 2020 to 2025 - GOV.UK (www.gov.uk) and Greening Government Commitments 2021 to 2025 - GOV.UK (www.gov.uk) https://www.gov.uk/government/publications/greening-government-ict-and-digital-services-strategy-2020-2025 and Greening government commitments 2021 to 2025 - GOV.UK (www.gov.uk). The Synergy Programme has circa 280,000 employees between the Departments and their ALBs and the Departments have a commonality of currently using the same outsourced BPS Partner, Shared Services Connected Limited (SSCL).

Department for Work and Pensions

Department for Work and Pensions

Published 1 week ago
Open

CAFM System

The Authority is looking to procure a new Computer Aided Facilities Management System/CAFM System to support delivery of the Estates Services across West Mercia Police and Hereford and Worcester Fire and Rescue Services respectively. The CAFM System will be a cloud based system and provide the following functionality as a minimum:Asset Management, Help Desk/Reactive Call Management, Planned Maintenance, Estates Management, Stock Control, Purchase Requisitioning, Finance, Contract Management, Health and Safety, and Project Management.Therefore, the Authority is approaching the market to procure a new solution that can support the dynamic management of the land, property and estate portfolio, reduce the administrative processes currently in place within the service, and improve the customer experience for users of the system both internally and externally.

Police and Crime Commissioner for West Mercia

Police and Crime Commissioner for West Mercia

Published 1 week ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Northern Lighthouse Board

Body governed by public law

Ruth Millan

[email protected]

1314733104

Timeline complete