CRM & Billing System

Award

Buyers

Portsmouth Water

Value

£0

Suppliers

Kraken Technologies Limited

Classifications

Customer Relation Management software development services
Customer Relation Management software package
Billing system
Telephone and data transmission services
World wide web (www) site operation host services
Industry specific software package
Contact management software package
Sales, marketing and business intelligence software package
Communication and multimedia software package
Communication software package
Installation services (except software)
Software programming and consultancy services
Software integration consultancy services
Software implementation services
Software configuration services
Software maintenance and repair services
Electronic data exchange services
Data services

Tags

award
contract

Published

2 years ago

Description

Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Collections Management System Replacement

The Horniman Museum and Gardens (HMG) is seeking to replace its end-of-life collections management system with a new, digital-first solution that will enhance efficiency, transparency, and best practice across its diverse collections and related activities. This project will span three to four years, focusing initially on data migration, followed by phased development and alignment of functions and procedures. The Horniman Museum and Gardens' current collections management system is used to catalogue and manage diverse collections including Natural History, Anthropology, Musical Instruments, Living collections (an aquarium, a butterfly house, a small zoo, the gardens), a Handling Collection, an Archive, and items of value and interest that are not part of any formal collection. The system supports the 21 Spectrum procedures, but only partially. A core objective of this project is to develop new digital first procedures, aligned with and supported by the new system, promoting efficiency, transparency and museum best practice.

Published 9 hours ago

Open

Supply Chain Partners (Trades) Framework

Wandle Housing Association is responsible for the repair and maintenance of the building(s) and services in accordance with Schedule 6 paragraph 14 of the Housing Act 1985, and in accordance with the landlord's covenants of leases. Wandle Housing Association will establish an Open Framework for the provision of trades. The Framework will be spilt into three (3) Lots Lot 1 - Responsive Repairs Lot 2 - Major Works (Voids and Disrepairs) Lot 3 - Damp and/or Mould (Works and Surveys) The duration of this Framework is for an initial term of one (1) year with options to re-open annually (as per 2.7 of schedule 1 ), up to a maximum eight (8) years term in total (across the scheme of Frameworks). Any decision regarding the re-opening of the Framework, as outlined above, remains entirely at the discretion of the Contracting Authority and will be exercised in accordance with its strategic and operational requirements which may change during the initial set term of the Framework Suppliers are to note that they will not be required to deliver all trades within a particular Lot; Suppliers will be required to detail the trades they can deliver as part of the Framework Submission. Wandle is expanding its delivery model for responsive repairs, major works and damp and mould survey and remediation works. Upon commencement of this Framework, Wandle intends to award relevant works and services contracts under this Framework via its new job management system, Total Mobile. Suppliers (whether currently engaged with Wandle or not) are encouraged to submit a Framework submission, in line with the requirements of the specification per Lot. PLEASE NOTE: Drop in sessions are available to suppliers (via Teams) to allow for queries relating to getting set up on ProContract, or how the new "open" Framework will operate. Please review the clarification question within the the messaging function of the project within ProContract.

Published 15 hours ago

Open

Supply Chain Partners (Trades) Framework

Wandle Housing Association is responsible for the repair and maintenance of the building(s) and services in accordance with Schedule 6 paragraph 14 of the Housing Act 1985, and in accordance with the landlord's covenants of leases. Wandle Housing Association will establish an Open Framework for the provision of trades. The Framework will be spilt into three (3) Lots Lot 1 - Responsive Repairs Lot 2 - Major Works (Voids and Disrepairs) Lot 3 - Damp and/or Mould (Works and Surveys) The duration of this Framework is for an initial term of one (1) year with options to re-open annually (as per 2.7 of schedule 1 ), up to a maximum eight (8) years term in total (across the scheme of Frameworks). Any decision regarding the re-opening of the Framework, as outlined above, remains entirely at the discretion of the Contracting Authority and will be exercised in accordance with its strategic and operational requirements which may change during the initial set term of the Framework Suppliers are to note that they will not be required to deliver all trades within a particular Lot; Suppliers will be required to detail the trades they can deliver as part of the Framework Submission. Wandle is expanding its delivery model for responsive repairs, major works and damp and mould survey and remediation works. Upon commencement of this Framework, Wandle intends to award relevant works and services contracts under this Framework via its new job management system, Total Mobile. Suppliers (whether currently engaged with Wandle or not) are encouraged to submit a Framework submission, in line with the requirements of the specification per Lot. PLEASE NOTE: Drop in sessions are available to suppliers (via Teams) to allow for queries relating to getting set up on ProContract, or how the new "open" Framework will operate. Please review the clarification question within the the messaging function of the project within ProContract.

Published 17 hours ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Portsmouth Water

Water

Paul Swaine

[email protected]

+44 7918317436

Timeline complete

Publish

Bid

Evaluate

Award

Complete