CRM & Billing System

Award

Buyers

Portsmouth Water

Value

£0

Suppliers

Kraken Technologies Limited

Classifications

Customer Relation Management software development services
Customer Relation Management software package
Billing system
Telephone and data transmission services
World wide web (www) site operation host services
Industry specific software package
Contact management software package
Sales, marketing and business intelligence software package
Communication and multimedia software package
Communication software package
Installation services (except software)
Software programming and consultancy services
Software integration consultancy services
Software implementation services
Software configuration services
Software maintenance and repair services
Electronic data exchange services
Data services

Tags

award
contract

Published

2 years ago

Description

Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.

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Organisation

Portsmouth Water

Water

Paul Swaine

[email protected]

+44 7918317436

Timeline complete

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