Outsourced software support

Award

Buyers

THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED

Value

£15,000

Suppliers

Xpedition Limited

Classifications

Industry specific software package

Tags

award

Submission Deadline

3 years ago

Published

2 years ago

Description

WFD currently uses Microsoft Dynamics Business Central to power its ERP / accounting system. WFD introduced this system in 2019, which has been supported since then by an incumbent service provider.

WFD is looking for a supplier to provide a managed help desk and technical support services to WFD Management and system users of Business Central for the next three year period. 

WFD is seeking an outsourced service provider to deliver the following services: 

- Highly responsive 24/7 Help Desk advice and assistance to enable WFD Management and users to access and use all aspects of Microsoft Dynamics Business Central at all times, including but not limited to the full range of reporting functionality

- Managing the supply and provisioning of relevant licenses

- Modifying the existing Business Central custom extensions to facilitate the installation of any updates to Business Central, as required.

- Maintenance services to support continuous and reliable access to WFD's instance of Business Central

- Training and awareness raising on best practice in using the system, for example, summaries of upcoming new features, regular webinars and other forums.

- Customer intelligence services, including analysis, insights, and recommendations for continuous improvement to ensure that WFD is extracting most value from Business Central. In particular, WFD is looking for a supplier to adopt a proactive approach to providing oversight of new/improved/key features of the system.

- Consultancy and development, as required from time to time, to configure Microsoft Dynamics to meet WFD requirements.

For further information on how to apply, please refer to the RFQ document attached to the notice.

Similar Contracts

Open

HR and Payroll Solution

South Staffordshire College (the Authority) operates 5 campus sites in South Staffordshire: Cannock College, Lichfield College, Rodbaston College, Tamworth College and TORC College. The objective of the procurement is to re-procure a HR and Payroll Solution to: Streamline and automate HR, people management and payroll operations. Ensure compliance with UK statutory requirements (e.g. PAYE, NI, pensions, HMRC submissions). Maintain high standards of data protection and information security in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). Improve reporting, analytics, and decision-making capabilities. Please refer to the Invitation to Tender and associated Appendices for further information.

Published 7 hours ago

Open

BLC0306 - Framework for the Provision of Covert Management Systems

BlueLight Commercial are looking to establish a national multi-supplier framework for the provision of Covert Management Systems. The Framework Agreement will be available for use by all UK Police Forces and other agencies, the participants are named in the ITT documentation. BlueLight Commercial work in collaboration with blue light organisations to maximise commercial benefit to UK emergency services. A number of covert tactics are available to law enforcement agencies in the UK to enable them to prevent and detect crime or disorder and maintain public safety. This is a highly regulated activity, with organisations making use of undercover tactics, covert human intelligence sources and protected persons management. Law enforcement agencies require specialised systems to allow them to effectively manage any covert operations, ensuring appropriate authority is granted and a clear audit trail is available. BlueLight Commercial are seeking Commercial-off-the Shelf (COTS) Covert Management Systems which can be hosted on-premise or within the cloud. The systems are required to support: • Core Module - end-to-end planning, authorisation, risk management, product handling and oversight of covert operations, • Prison Surveillance - enabling request and retrieval of material held in the prison network, • Protected Person Management - for the management of individuals under protection e.g. witnesses, judges, jurors, officers and family members, • Surveillance Operations Management, • Undercover Operations Management, • Covert Human Intelligence Source (CHIS) handling, • Communications Authority Management, • Technical Support Unit (TSU) Support. This will be for a period of four (4) years.

Published 4 days ago

Open

Collections Management System Replacement

The Horniman Museum and Gardens (HMG) is seeking to replace its end-of-life collections management system with a new, digital-first solution that will enhance efficiency, transparency, and best practice across its diverse collections and related activities. This project will span three to four years, focusing initially on data migration, followed by phased development and alignment of functions and procedures. The Horniman Museum and Gardens' current collections management system is used to catalogue and manage diverse collections including Natural History, Anthropology, Musical Instruments, Living collections (an aquarium, a butterfly house, a small zoo, the gardens), a Handling Collection, an Archive, and items of value and interest that are not part of any formal collection. The system supports the 21 Spectrum procedures, but only partially. A core objective of this project is to develop new digital first procedures, aligned with and supported by the new system, promoting efficiency, transparency and museum best practice.

Published 5 days ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED

Body governed by public law

Luke Commander

[email protected]

020 7799 1311

Timeline complete

Publish

Bid

Evaluate

Award

Complete