Customer Relationship and Case Management (CRCM) Solution

Complete

Buyers

The Riverside Group Ltd

Value

£1,500,000

Classifications

Customer Relation Management software package
Software support services
Software implementation services
Software configuration services
Software maintenance and repair services
Financial analysis and accounting software package
Business transaction and personal business software package

Tags

tender

Submission Deadline

1 year ago

Published

1 year ago

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:•	The aims, objectives and expected benefits associated with the CRCM solution•	The current state systems landscape in Riverside Care and Support (RCS)•	A high-level target CRCM solution vision which includes:o	Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo	A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Documents

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Contract Agreement

The official contract terms, conditions, and scopes of work.

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

The Riverside Group Ltd

Body governed by public law

Laura Wood

[email protected]

Timeline complete