Provision of Station response officers for various SWR stations

Award

Buyers

FIRST MTR SOUTH WESTERN TRAINS LIMITED

Value

£361,090

Suppliers

STM GROUP (UK) LIMITED

Classifications

Security services

Published

1 year ago

Description

Anti-social disorder related incidents on the SWR network have been rising in the last year
and form a large majority of the external delay minutes attributed to SWR in the delay
validation process. The Intention is to place a (agency/contractor) Task Force personnel at
several key locations, at times when historical evidence shows the most disorder incidents
have taken place. These personnel will be tasked with assisting SWR colleagues in deescalating anti-social behaviour on trains and stations in order to reduce delays or potential
delays to SWR train services. Agency staff will be required to hold a SIA badge license and
may rarely from time to time be required to physically remove customers only if necessary.
Day of Operation - Thursday - Sunday 
Hours of Operation - 1700hrs to 0100hrs 
Home Stations 
1. Waterloo
2. Clapham Junction 
3. Woking 
4. Surbiton 
5. Guildford 
Page 4 to 8
6. Basingstoke
May be required to move to an alternative location

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download