IT Service Management Solution

Award

Buyers

Value

£241,130

Suppliers

Classifications

  • Helpdesk and support services

Tags

  • award
  • contract

Published

1 year ago

Description

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

Dynamic Purchasing System for Soft FM Services

Added Value Portal t/a Pagabo, acting on behalf of Red Kite Learning Trust, wish to appoint a range of Suppliers specialising in various aspects of Soft Facilities Management to a national Dynamic Purchasing Solution (DPS), available to all public sector bodies, including charities, within the UK (the full list is available in the Tender synopsis on the In-Tend portal – (https://in-tendhost.co.uk/pagabo/aspx/ProjectManage/1211) The Suppliers will provide a full range of services across a range of geographic regions, services types and value bands. The framework will cover, all types of Soft Facilities Management Services. It is proposed that the term of this DPS agreement will be for a period of 5 years from April 2022 with one optional extension of 12 months. The procurement will follow the Public Contract Regulations 2015 restricted procedure. The following value bands will be applied:1.£0-£250k2.£250k-£1m3.£1m and above

Red Kite Learning Trust

Red Kite Learning Trust

Published 2 years ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

The Riverside Group Limited

Body governed by public law

Procurement

[email protected]

Timeline complete

Publish
Bid
Evaluate
Award
Complete