HBC 0921 THE PROVISION OF A MITEL TELEPHONY UPGRADE, ENHANCEMENT AND SUPPORT OPTIONS - AWARD

Award

Buyers

Hertsmere Borough Council

Value

£0

Suppliers

Wavenet Ltd

Classifications

IT software package

Tags

award

Submission Deadline

3 years ago

Published

3 years ago

Description

Hertsmere Borough Council would like to review the current support contract for its Mitel telephony platform and enhance the service in specific areas.  MXe telephony and contact centre servers were originally installed in 2016 and the existing contract expires in September 2021.
      
      The enhancements specified in this tender are:
      
      i) Software Upgrade to the latest version
      ii) Integration with Microsoft Teams
      iii) Social Media addition to contact centre reporting
      iv) Historic reporting through call logging for all users
      v) Optional service relocation to the cloud
      
      
      Scope: 
      
      i) Supply, install, configure and support the upgrade of Mitel software for all components of the system to the latest (fully tested) levels of software, or migrate the existing Mitel licenses to a cloud hosted solution.
      ii) Supply, install, configure and support integration to Microsoft Teams
      iii) Option to supply, install, configure and support the addition of Social Media to the contact centre
      iv) Supply, install, configure and support a call management/logging system
      v) Update or replace the call recording system
      vi) Provide or take over existing connectivity to the public telephone network provider
      vii) Re-provide or take over existing SIP trunks or direct links
      viii) Provide a call charge rate card and/or inclusive bundles
      ix) Design and support a solution for the transition from the existing set up to the new enhanced version, whether on-premise or cloud
      x) Design and deliver a user adoption strategy and training to ensure maximum return on investment and achievement of strategic goals.
      
      The council is requesting a response for both on-premise and cloud solutions. The decision on which option to go with will be made during the tender process and the decision on which supplier wins will be based on one chosen solution.
      
      The quotation documents can be accessed from the 'My Tenders' area of the Supply Hertfordshire website and selecting the 'View Details' button of this project.
      
      Please note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted.
      Any questions relating to this quote should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Automated Video Redaction Solution

The Police and Crime Commissioner for Sussex on behalf of themselves and the Police and Crime Commissioner for Surrey are looking to contract with a supplier for the provision of an automated video redaction solution for teams involved in supplying material linked for both civil and criminal cases. Amongst other things, the system will need to be able to meet the following requirements: • Masking/blocking of logos, faces, vehicle registrations and any other features as identified by the user. • Ability to redact video with and without audio. • Ability to apply reverse redaction • The ability to apply zone redaction • Finalise the redaction • Progressive Editing enabled – ability to edit/redact over time rather than edit all in one go (e.g., edit over a couple of shifts) • Ability to review redactions and amend/tweak as necessary during the mark up stage. • Ability to use both automated (automatic tracking of faces – e.g., if person moves, need the mask to move with it and track it) and manual redaction options. • Comprehensive Redaction Editing Options (Frame-by-Frame, Real-Time Tracking, Audio, facial recognition, VRN (Vehicle Registration Number) recognition, skin blur, and object tracking) • Ability to upload various media types and convert redacted video files in industry standards formats such as MP4, AVI etc from the Surrey and Sussex DEMs platform (currently NICE Investigate) • Automatic recognition of other vehicle reg numbers • Ability to collate digital groupings of evidence (photos, videos, CCTV, etc.) into case folders • Redact audio that comes with images – e.g., remove speech other than the person requesting the info, or redact names and addresses stated by the person • Redact audio only footage - e.g., remove speech other than the person requesting the info, or redact names and addresses stated by the person • Run transcriptions from audio. • Transcription Feature for Audio Redaction with Keyword/Phrase Identification • Assign and Modify User Permissions for Each Case • Role-Based Access Control (RBAC) Implementation

Published 1 week ago

Open

Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associ

This is a replacement of the existing NHS England endorsed FWA. NHS England is heavily invested in initiatives that improve patient outcomes and relieving pressure on hospitals. There is a growing need for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services in the NHS. These technologies offer significant benefits in terms of efficiency, accuracy, and reducing administrative burdens, which are crucial for an organization facing high demand and striving for digital transformation. The ongoing development of AI and cloud-based solutions will likely further enhance the capabilities and adoption of these services within the NHS. There will be continuous need for the service as Contracting Authorities are aligning with the NHSE initiative to push for digital tools, including transcription services, to help manage the high volume of documentation efficiently. The market is dynamic and there will be need for Contracting Authorities and service providers to align with the changing regulations. For the past 4 (four) years 14 Trusts procured the services captured under the proposed FWA amounted to £9,575,319.00. £2,235,563.00 from 8 Trusts went through the FWA which is 23% of the total spend. There is a big opportunity to channel this entire spend through NHSCS FWA which secures compliance as well as value for money solutions. The framework will be divided into 6 lots, as follows: Lot 1: Products and/or Services Catalogue Lot 2: Digital Dictation service solution with AI Technology Lot 3 Digital Dictation service solution without AI Technology Lot 4: Outsourced transcription service solution with AI Technology Lot 5 Outsourced transcription service solution without AI Technology Lot 6: Managed service solution The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.

Published 2 weeks ago

Open

Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associ

This is a replacement of the existing NHS England endorsed FWA. NHS England is heavily invested in initiatives that improve patient outcomes and relieving pressure on hospitals. There is a growing need for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services in the NHS. These technologies offer significant benefits in terms of efficiency, accuracy, and reducing administrative burdens, which are crucial for an organization facing high demand and striving for digital transformation. The ongoing development of AI and cloud-based solutions will likely further enhance the capabilities and adoption of these services within the NHS. There will be continuous need for the service as Contracting Authorities are aligning with the NHSE initiative to push for digital tools, including transcription services, to help manage the high volume of documentation efficiently. The market is dynamic and there will be need for Contracting Authorities and service providers to align with the changing regulations. For the past 4 (four) years 14 Trusts procured the services captured under the proposed FWA amounted to £9,575,319.00. £2,235,563.00 from 8 Trusts went through the FWA which is 23% of the total spend. There is a big opportunity to channel this entire spend through NHSCS FWA which secures compliance as well as value for money solutions. The framework will be divided into 6 lots, as follows: Lot 1: Products and/or Services Catalogue Lot 2: Digital Dictation service solution with AI Technology Lot 3 Digital Dictation service solution without AI Technology Lot 4: Outsourced transcription service solution with AI Technology Lot 5 Outsourced transcription service solution without AI Technology Lot 6: Managed service solution The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.

Published 2 weeks ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Hertsmere Borough Council

Regional or local agency/office

Margaret Haynes (HBC)

[email protected]

0208 207 2277

Timeline complete

Publish

Bid

Evaluate

Award

Complete