South Cambridgeshire District Council - Mystery Shopper Exercise

Complete

Buyers

South Cambridgeshire District Council

Value

£0

Classifications

Survey services

Tags

tender

Submission Deadline

2 years ago

Published

2 years ago

Description

SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic.

The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey.

The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services.

If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545

Documents

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Contract Agreement

The official contract terms, conditions, and scopes of work.

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

South Cambridgeshire District Council

Regional or local authority

Rachael Fox-Jackson

[email protected]

01954 713017

Timeline complete