Ofwat and Consumer Council for Water research on customer licence condition

Award

Buyers

Value

£69,950

Suppliers

Classifications

  • Market research services

Tags

  • award

Submission Deadline

2 years ago

Published

1 year ago

Description

This ITT is for qualitative research with household water customers. 
Objectives:
The objectives of the research are to understand:
•	Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support.
•	Customer views on what principles the new licence condition should include.
•	Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance.  
•	The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers).

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Organisation

O F W A T

Donna Monro

[email protected]

07584339198 ext 4444

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