Ofwat and Consumer Council for Water research on customer licence condition

Description

This ITT is for qualitative research with household water customers. 
Objectives:
The objectives of the research are to understand:
•	Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support.
•	Customer views on what principles the new licence condition should include.
•	Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance.  
•	The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers).