IT Service Management Solution

Complete

Buyers

Value

£375,000

Classifications

  • Helpdesk and support services

Tags

  • tender

Submission Deadline

1 year ago

Published

1 year ago

Description

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Organisation

The Riverside Group Limited

Body governed by public law

Francesca Brown

[email protected]

Timeline complete