Customer Service Surveys and Data Collection

Complete

Buyers

Notting Hill Genesis

Value

£550,000

Classifications

Survey services
Survey design services
Survey conduction services
Survey analysis services
Customer survey services
Customer satisfaction survey

Tags

tender

Submission Deadline

2 years ago

Published

2 years ago

Description

NHG collect feedback from our residents about their transactions and interactions with us.  This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. 
To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. 
The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Deer Drone surveying Northamptonshire

Natural England is working in conjunction with local partners and land owners to ascertain the deer density and movement routes in the 'project area' in order to allow for greater collaboration between listed partners and a subsequent increase in the numbers of deer culled. Drone surveys are required to understand the density, movements and location of deer herds within the Rockingham Landscape. We will be awarding a contract for Landscape Deer Density surveys in the north of the Rockingham Forest National Character Area. Rockingham Forest National Character Area (NCA) is essentially a broad, low, undulating ridge underlain by Jurassic limestone which falls away from a prominent, steep northern scarp overlooking the Welland Valley. Large areas of woodland remain a significant feature of the landscape and, while not forming continuous belts, the blocks of woodland often coalesce visually with hedgerow trees and smaller copses to increase the perception of extensive woodland cover across the landscape. The landscape is a patchwork of woodland and large- to medium-sized fields of mixed arable with some pastoral use surrounding small nucleated villages. Fields are commonly bounded by well-managed hedgerows with mature trees or drystone walls and display the rectilinear pattern of the enclosures set within a more sinuous pattern of older enclosures, winding lanes and watercourses. The survey and subsequent report need to be completed by 25th March 2025. The expectation is for the drone surveys to be completed between mid-February and mid-March 2025. Additional information: To apply for this opportunity you must submit your quotation meeting the requirements detailed in the Request for Quotation (RFQ) attached. Your response must be sent to [email protected] by 12 midday on 16/12/2024. If you have any clarification questions linked to this opportunity or the procurement process please submit these via email to [email protected]. Please note that, unless commercially sensitive, both the question and the response will be circulated to all tenderers.

Natural England

Published 1 week ago

Open

Deer Drone surveying Northamptonshire

Natural England is working in conjunction with local partners and land owners to ascertain the deer density and movement routes in the 'project area' in order to allow for greater collaboration between listed partners and a subsequent increase in the numbers of deer culled. Drone surveys are required to understand the density, movements and location of deer herds within the Rockingham Landscape. We will be awarding a contract for Landscape Deer Density surveys in the north of the Rockingham Forest National Character Area. Rockingham Forest National Character Area (NCA) is essentially a broad, low, undulating ridge underlain by Jurassic limestone which falls away from a prominent, steep northern scarp overlooking the Welland Valley. Large areas of woodland remain a significant feature of the landscape and, while not forming continuous belts, the blocks of woodland often coalesce visually with hedgerow trees and smaller copses to increase the perception of extensive woodland cover across the landscape. The landscape is a patchwork of woodland and large- to medium-sized fields of mixed arable with some pastoral use surrounding small nucleated villages. Fields are commonly bounded by well-managed hedgerows with mature trees or drystone walls and display the rectilinear pattern of the enclosures set within a more sinuous pattern of older enclosures, winding lanes and watercourses. The survey and subsequent report need to be completed by 25th March 2025. The expectation is for the drone surveys to be completed between mid-February and mid-March 2025. Additional information: To apply for this opportunity you must submit your quotation meeting the requirements detailed in the Request for Quotation (RFQ) attached. Your response must be sent to [email protected] by 12 midday on 16/12/2024. If you have any clarification questions linked to this opportunity or the procurement process please submit these via email to [email protected]. Please note that, unless commercially sensitive, both the question and the response will be circulated to all tenderers.

Natural England

Published 1 week ago

Open

Housing Service & Resident Engagement Surveys

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

Westminster City Council

Published 1 week ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Notting Hill Genesis

Body governed by public law

Nicole Ward

[email protected]

+44 2038150000

+44 2083574577

Timeline complete