Patient/Citizen Communications & Engagement Solutions

Award

Buyers

Value

£2,250,000,000

Suppliers

Classifications

Postal and telecommunications services
Radio, television, communication, telecommunication and related equipment
Data-transmission equipment
Telecommunications equipment and supplies
Communications equipment
Communications control system
Integrated telecommunications services
IT services: consulting, software development, Internet and support

Tags

award
contract

Published

3 years ago

Description

NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Marine Recorder Online Support & Hosting - 2025 onwards

Project Background The platform is a replacement for the old "Marine Recorder" desktop application, which is at end-of-life and no longer sustainable for business use. It is used by all of the UK SCNBs (JNCC, Natural England, NatureScot, Natural Resources Wales, DAERA), along with key marine NGOs, who provide high quality marine benthic survey evidence. The old Marine Recorder was developed in the 2000s and was showing its age in both the software used, and data model, making maintenance and support unsustainable in the long term, in addition to the quantity of stored data nearing software limitations within Microsoft Access itself. A review of the current system was carried out in 2016, under the Streamlining Marine Advice innovation lab. The geospatial biodiversity and accessory data within the platform will be curated under the custodianship of a closed list of custodian organisations, the only route for data into the system being via one of these organisations who will provide the overall responsibility of quality control and data entry. Data within the system is key to a wide variety of UK and international marine and conservation reporting objectives and forms the backbone of many policy decisions and further informative datasets across all countries in the UK. As such, it contains a reporting application, to provide key stakeholders the ability to query and extract final data in the system for their public task needs, and to their level of data access. Data entry to the system is currently via UI and spreadsheet import, with Restful JSON API planned for development shortly. Marine Recorder Online is multi-tenant, providing each custodian their own domain for their data management application in which they manage their own data according to their internal business needs and data release practices. All relevant final data are subsequently pooled in the reporting system to provide a full UK view of marine biodiversity data, but with access defined by row level permissions on the data to match the end user's access level. The system itself is administrated by a designated organisation, currently JNCC, in charge of managing the users, internal dictionaries, configuration updates, triaging new support tickets and responding to Tier 1 support. The application currently receives hosting and support for Tier 2, 3 and 4 issues under contract, this ITT seeks to provide continued support and hosting for the application moving forward.

JNCC SUPPORT CO

Published 1 day ago

Open

For the Provision of AV Meeting Room Renewal/ Replacement and annual support

Supplying and supporting AV equipment for hybrid meeting rooms on behalf of Cambridge City Council, South Cambridgeshire District Council and Huntingdonshire District Councils. Please note the value of the contract is unknown currently due to requirements being fluid throughout the life cycle of the contract. Increased scope of works, in additional to annual support may be required.

Cambridge City Council

Published 1 day ago

Open

For the Provision of AV Meeting Room Renewal/ Replacement and annual support

The Council is seeking to award a contract for the provision of AV meeting room Equipment. The purpose of this tender is to provide a framework that can be used to install new hybrid meeting rooms and replace existing equipment, where needed, across South Cambridge District Council (SCDC), Huntingdonshire District Council (HDC) and Cambridge City Council (CCI). We will also be looking ongoing support on specified Hybrid meeting rooms as part of this contract.

Cambridge City Council

Published 1 day ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

NHS Shared Business Services

Public Sector Framework Provider

Aidan Woodward

[email protected]

+44 7395253735

[email protected]

Timeline complete

Publish

Bid

Evaluate

Award

Complete