Patient/Citizen Communications & Engagement Solutions

Award

Buyers

Value

£2,250,000,000

Suppliers

Classifications

Postal and telecommunications services
Radio, television, communication, telecommunication and related equipment
Data-transmission equipment
Telecommunications equipment and supplies
Communications equipment
Communications control system
Integrated telecommunications services
IT services: consulting, software development, Internet and support

Tags

award
contract

Published

2 years ago

Description

NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.

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Contract Agreement

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

NHS Shared Business Services

Public Sector Framework Provider

Aidan Woodward

[email protected]

+44 7395253735

[email protected]

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