UX Layer/PRO/OPEN/2021

Award

Buyers

The Open University

Value

£3,000,000

Suppliers

Salesforce UK Ltd

Classifications

Software package and information systems
Internet browsing software package
Web page editing software package

Tags

award
contract

Published

3 years ago

Description

The tender was for a UX Layer to allow us to create a seamless student journey from Enquirer through to graduation.  Our vision is to create a seamless, connected, optimised and personalised journey, that is automated wherever possible. To do this we want to combine our different websites and services to create one continuous, easy to use student journey. To reach this end goal, we require  a UX layer capable of delivering our mixed media content. This will be a cloud-based solution (SaaS). It will be hosted in the cloud and consistent with OU policies around architecture and security.   The solution should provide a safe and secure platform for students and OU staff to use and collaborate and be able to publish information from a headless content store.  The OU is only purchasing the software and implementation services are not required.  The contract is for an initial period of 5 years and may be extended by the OU for further periods up to a maximum of 15 years in total.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

HMRC Customer Relationship Management

As part of the HMRC Enterprise Customer Relationship Management Programme, HMRC are seeking a supplier to provide Software as a Service Customer Relationship Management. There will be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities. The requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include: • Marketing & Campaign Management • Customer Management • Case Management • Interaction, Channel and Messaging Management • AI • Insights • Reporting & Intelligence • Customer Experience (Customer Portal and App) Additional capabilities can be provided by on first- or third-party basis, and include: • Identity, Verification & Authentication • Secure Digital Exchange Communications (SDEC) • Fraud • Data & Integration Management • Operational Management • Knowledge Management • Non-Compliance Management Suppliers are also expected to provide an element of professional services to support implementation that the Authority can call down on.

Published 20 hours ago

Open

New Critical Pager System

Hywel Dda University Health Board are seeking to appoint a supplier to implement a paging solution across its four main sites. The contract duration will be for an initial three (3) year period with an option to extend for a further two (2) years. The agreement must include the initial supply and installation of any infrastructure relating to the paging solution as well as full service, maintenance, support, and training for the duration of the contract. The solution must meet the following key objectives, • Easy to manage. • ‘Light touch’ so that the team do not have to use it every day for it to remain operational. • Allow for Disaster Recovery (DR) on a singular site, i.e., two different paging infrastructure controlling locations on the same site. A Primary and a Secondary independent of one another with the facility to remotely invoke a switchover to the secondary location and also to remotely switch back to the Primary location. • Allow for Business Contingency (BC), i.e., allow a remote switchboard full access to manage a paging solution on an alternative site. For example, PPH Switchboard being able to fully manage the BGH Switchboard and handle the MET calls for BGH if so required and vice versa. All 4 main sites should have full operational access to the other three sites within the Health Board, i.e., beside local operational use, BGH also has full operational control of GGH, PPH & WGH, GGH has full operational control of BGH, PPH & WGH, etc. • HDUHB staff must be able to fully implement DR & BC without the need of the supplier unless there is an unplanned issue preventing the activation of DR/BC. • HDUHB staff must have the facility to be able to produce Ad Hoc reports on defined Key Performance Indicators (KPIs), e.g., how many MET calls have been raised in the last month or over a specified period.

Published 21 hours ago

Open

Replacement Home to School Transport (HTST) Management System

The Transport Services team are looking to procure a database system which supports all route requirements for the management of social care and home to school transport (client transport).

Published 1 day ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

The Open University

Body governed by public law

Procurement Services

[email protected]

+44 1908274066

Timeline complete

Publish

Bid

Evaluate

Award

Complete