Out of Hours Emergency Telephony Service

Complete

Buyers

Aberdeenshire Council

Value

£395,000

Classifications

Telephone-answering services
Telephone operator services

Tags

tender

Submission Deadline

2 years ago

Published

2 years ago

Description

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings.
Currently these services are delivered in a variety of ways, both internal and external.  It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council. :- • All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils • all central government departments offices and bodies. • Any Registered Social Landlords • Any Integrated Care Systems and Integrated Care Boards in UK • Any Local Authority Trading Companies • Any Local Authority Direct Service Organisations

London Borough of Ealing

Published 7 months ago

Open

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council. :- • All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils • all central government departments offices and bodies. • Any Registered Social Landlords • Any Integrated Care Systems and Integrated Care Boards in UK • Any Local Authority Trading Companies • Any Local Authority Direct Service Organisations

London Borough of Ealing

Published 7 months ago

Open

Telephony and Communication Services Dynamic Purchasing System

The Authority is establishing a collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services. The DPS will comprise of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled Services

Scottish Government

Published 2 years ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Aberdeenshire Council

Regional or local authority

[email protected]

+44 1467539600

Timeline complete