Case and Customer Management Solution(s) 2022

Award

Buyers

Reading Borough Council

Value

£2,035,910

Suppliers

ARCUS GLOBAL LIMITED

Classifications

Software package and information systems
IT services: consulting, software development, Internet and support

Tags

award
contract

Published

1 year ago

Description

Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services).  The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 – Joint lot covering both requirements. For full requirements, refer to the tender documentation.

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Contract Agreement

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Award Notice

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Organisation

Reading Borough Council

Regional or local authority

Caroline Lloyd

[email protected]

+44 2079477156

Timeline complete

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